You are responsible for safeguarding the confidentiality of your VM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.

4. Role and Responsibility of VM 

A. VM reproduces your details once you register on our website on "as is as available" basis and also share your profile with other registered VM members within website(s) of MCL..

 B. VM's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance. 

C. The profile search conducted by any VM member and the matches shown thereof are automatically generated by VM, and based on the partner preference set by you. In the event of VM member changing their partner preference on the Website , then the automated system generated prospect results of the Website may also undergo corresponding change. 

D. VM does not prohibit any VM member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested. 

E. VM cannot guarantee or assume responsibility for any specific results from the use of the data available from the VM service or from other matrimonial websites owned by MCL including community based websites..

 F. VM shall safeguard sensitive user information using security standards,authentication mechanisms, access controls and encryption techniques.

 G. VM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the VM servers.

 H. VM has a special safety feature for women, called "Secure Connect", which enables women to take control of their privacy and safety while searching for their life partner. "Secure Connect" has a calling feature that lets the women in VM receive calls from men who have premium membership without revealing their contact numbers to them, It is upto to the women to respond to the other party and VM has no control over the same.

 I. VM do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

 A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers

. B. Any information / data required by VM for using the VM Services shall be provided by the VM Member, as and when so sought by VM.

 C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. VM shall not be liable for short coming due to any misrepresentations made by any of its VM members.

 D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call. Please check "Safe Matrimony" link in the website/Website for guidance.

 E. To get better search results, VM Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and VM shall retain their right under clause 2 (b) of this terms and conditions.

 F. VM members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and VM shall retain their right under clause 2 (b) of this terms and conditions. 

G. VM Members are advised to refrain from : i. Entering into any financial transactions with prospects. VM Members shall not seek financial help or provide financial help from / to the other VM Members ii. Using abusive language when they communicate with the other VM Members iii. being discriminative or using racial comments etc. iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc. v. Entering into physical relationship with any prospect before marriage. vi. violating any law for the time being in force. vii. From mentioning details of other matrimonial services while sending personalized messages

 H. VM members are expected to visit URL http://www.vivahmuhurt.com/safe-matrimony/ for understanding the safety measures on partner search and awareness towards online safety.

 I. VM Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don’t involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

 J. The VM members agrees that for getting effective search results of prospects on Website you will regularly log in to the profile maintained in the Website and send expression of interest which is an automated messages to prospects as a free VM member, and in the event you have availed paid VM package, you can send personalized messages to prospects to show your expression of interest/replies. VM member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.

 K. You also agree that while accessing / using the Website , you will be guided by the terms and conditions of the Website including but not limited to the use of feature of website like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

 L. If the VM Member fails to update in VM website , any change in the particulars furnished in their profile/ then the VM membership may be suspended by VM at its sole discretion.

 M. VM member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate VM for removal/deletion of their profile.

 N. VM Members agree to use secure devices, software and networks in a private place for accessing the VM Services. O. VM member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in VM Website .

 P. VM Members shall not probe, scan or test the vulnerabilities of the VM Website or any network connected to the Website nor breach the security measures instituted by VM.

 Q. You shall also not make any payment / transfer any amount to account of any MCL employees. All payments shall be made only to VM account.

 R. VM members are expected to approach MCL to resolve their complaints and grievances and shall not air their grievance/complaints in social media

 In the event you come across any concerns in our service, then please be free to contact us:

 Email ID : vivahmuhurt62@gmail.com 

Contact No : 8446661126

7. Medium of Communication to VM Members

 A. VM member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages from MCL or other portals owned by MCL or their alliance partners.

 B. VM by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. VM member confirms that the mobile number suVMitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. VM Member further confirms that even if VM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from VM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.

 C. You are also entitled to set up your communications frequency from VM, like - only on weekends or fortnightly etc. You may also opt for not getting any call from VM by ticking the appropriate box in the Website , provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.

Any feedback you provide to VM shall be deemed to be non-confidential. VM shall be free to use such feedback/information on an unrestricted basis. Further, by suVMitting the feedback, you represent and warrant that 

(i) your feedback does not contain confidential or proprietary information of yourself or third parties;

 (ii) VM member is not under any obligation of confidentiality, express or implied, with respect to the feedback; 

(iii) you are not entitled to any compensation or reimbursement of any kind from VM for the feedback under any circumstances.

9. Privacy of Membership

 To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to VM and other websites owned by MCL, the personal information / data provided to us by you during the course of usage of VM will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

In the event you file a false complaint against another prospect on our Website and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the VM Services as per clause 2 (b) of these terms and conditions

A. Your access to and use of the VM Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE VMSERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, VMDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. VM does not warrant that the Website , its servers, or e-mail sent from VM are free of viruses or other harmful components. VM will not be liable for any damages of any kind arising from the use of this VM Website , including, but not limited to direct, indirect, incidental, punitive, and consequential damages. 

B. VM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website and using VM Services (both paid and free). 

C. Notwithstanding anything contrary contained anywhere, under no circumstances, VM shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with: 

i. any act or omission done by VM/MCL/payment gateway/alliance partner etc.;

 ii. any untrue or incorrect information suVMitted by you or on your behalf;

 iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from VM); 

iv. any unauthorized or illegal act done by any third party relating to or connected with any information suVMitted by you or on your behalf; 

v. any cyber crime attempted or committed by anyone and 

vi. any incident of force-majeure or 'act of god'.

 vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions. 

viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.

 ix. VM shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time 

x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above. 

D. You expressly agree that your use of this Website is at your sole risk. E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app

By using our VM Services you agree to defend, indemnify, and hold harmless VM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by VM. This defence and indemnification obligation will survive in perpetuity

A. We/ VM in good faith reserve our right to terminate your VM membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you

I. seek physical / financial favors from our other registered members or 

II. have provided incorrect information on our website or

 III. have committed any fraudulent/ unlawful/ illegal activities through the use of our website or 

IV. have violated this Terms and conditions or 

V. have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another VM member created a profile on our website by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who’s profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner,

 B. If VM receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.

 C. Unless otherwise provided in these Terms and Conditions, VM membership may be terminated by VM / you without assigning any reasons by serving 7 ( seven) days written notice on the other, all amount paid till date by you to VM shall be forfeited.

 D. Upon termination / suspension of VM membership, your right to use or access the VM Website VM Services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the VM Services shall not relieve you of any obligations arising or accruing prior to such termination.

A. Payment made by netbanking/Gpay/Phgone pe/ RTGS/ NEFT/ would be in accordance with the prevailing RBI guidelines.

 B. VM uses third party payment gateways for collection payment through credit/debit card or other payment instruments. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MCL. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MCL..

15. Renewal 

A. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature

 B. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the last paid price.

 C. The maximum tenure of any packages will be 12 (Twelve) month. Every VM packages post validity period (varies from package to package), shall be renewed.

 D. If you do not want your paid membership to automatically renew, you must cancel your paid membership. In case you have to mail for cancellation, mail to cancellation.VM@Vivahmuhurt.com

16. Membership Packages

 A.We have various premium membership packages called Gold, Silver, Platinum

 B.You shall opt for any of our premium membership packages varying between three months to one year with differing price to access various premium features.

 C.Each premium package has certain limitations on count of Phone number view except for Silver and Platinum package (6,12 months,Till marraige). The Diamond and Platinum package (6,12 months,Till Marraige)has unlimited phone number view but within the Fair Usage Policy limit. Viewing an accepted member's mobile number will not deduct the mobile number count (For applicable domains) 

D.The members of Platinum package (6,12 months,Till Marraige)can receive Personalised Messages (PMs) from Free Members. Only if PP of Platinum member matches with the Personal Interest of the free member profile this will be allowed (For applicable domains). 

E.The Fair Usage Policy (FUP) limit on Phone view count and Count on Personal message for all the premium membership packages are as F.To know the complete details on various Membership package and its benefits, please visit 'Payment Options' page